Technologies > Help Desk & Customer Support
Dedicated help desk & customer support teams you can rely on
Australian-aligned. Fully compliant.
Deliver consistent, high-quality customer experiences with dedicated Help Desk and Customer Support professionals working as an extension of your organisation. Your team represents your brand with professionalism and care.
30-minute feasibility & consultation.
No obligation. No sales pitch.
What our AI-enabled help desk & customer support professionals do
Our Help Desk & Customer Support professionals support customer and internal users, including:
- First and second-level customer support
- Help desk ticket management and resolution
- Email, chat, and phone-based support
- Customer onboarding and guidance
- Issue escalation and coordination
- Reporting on support performance and trends
This is not freelancing or project outsourcing. This is your talent, working for your business.
Where we hire from
Your dedicated talent can be based in:
🇱🇰 Sri Lanka
🇻🇳 Vietnam
🇵🇭 The Philippines
🇮🇳 India
We manage local employment, compliance, payroll, and HR – so you don’t have to.
What you get
✔ Dedicated full-time professional (40 hours/week)
✔ Local payroll, HR, and legal compliance handled
✔ Australian-governed service model
✔ Transparent monthly pricing
✔ Ongoing support and performance oversight
No recruitment fees. No placement risk. No shared resources.
Dedicated Offshore Teams, Done Properly
Your team works exclusively for you. We do not resell, rotate, or substitute your people. We handle the complexity in the background so your team stays focused on delivery.
You Control
Daily communication
Task management
Code ownership
Team culture and standards
You work directly with your developers, just like an in-house team, without the overhead.
We Manage
Payroll and benefits
Local compliance
HR, replacements, and continuity
IT access and operational support
All operational, legal, and people risk stays with us, so you can stay focused on delivery.
The Result
Significant cost savings
Full visibility into work and costs
Zero setup or exit risk
Predictable costs, full transparency, and long-term continuity
You get a stable, high-performing offshore team that scales with your business, faster hiring, lower costs, and complete control, backed by Australian legal protection.
Why Australian businesses trust SuntechIT Global
Radical Cost Transparency (Our #1 USP)
You see the exact salary paid to your offshore team and a clearly separated fixed management fee. There are no hidden margins, markups, or percentage cuts built into compensation ever.
What you pay = Talent’s Salary + Fixed Management Fee. Nothing else.
Built for accountability
Work is tracked, reported, and visible to you at all times. You know who is working on what, how time is spent, and how delivery is progressing.
Zero Risk Model
We require only a one-month refundable deposit to begin. There are no long-term lock-ins, and if a developer leaves or isn’t the right fit, we provide immediate replacement without recruitment fees keeping your risk low and continuity high.
Australian Legal Protection
All engagements are governed by Australian law and contracted through our Australian Pty Ltd entity. Invoices are issued locally, payments are made to an Australian bank account, and compliance is handled to meet Australian legal and commercial expectations so your offshore team operates with local-level protection.
Free Talent Transfer After 24 Months
Your offshore team works exclusively for you. You manage priorities, retain knowledge, and after 24 months, you can transition the talent at no cost because this model is built for long-term capability, not dependency.
Our AI-driven help desk & customer support professionals are ideal for
This service is designed for organisations delivering ongoing customer or internal support.
SaaS and technology companies supporting users
Customer Success Teams scaling support capacity
Operations Teams managing service desks
Growing businesses extending support hours
Enterprises delivering consistent service experiences
This is not a freelancer marketplace. It’s long-term talent infrastructure.
How it works
STEP 1
Understand your requirements
Skills, experience, timezone overlap, budget
STEP 2
Talent shortlisting
(7–14 days)
Pre-vetted talents matched to your needs
STEP 3
Interview &
selection
You interview and approve every developer
STEP 4
Australian contract & onboarding
Contracts under Australian law, payroll handled by SuntechIT
STEP 5
Daily work
begins
You manage tasks, code, and priorities directly
Other technologies
We source and manage experienced professionals across:
Our delivery model is optimised for Australian time zones, communication standards, and long-term collaboration.
Full-stack development
End-to-end developers delivering scalable, secure web and application solutions.
AI & ML
Specialists in data science, predictive models, intelligent automation, and applied AI solutions.
Salesforce
Certified Salesforce professionals for CRM customisation, integrations, and workflow automation.
SAP
Enterprise SAP specialists supporting implementation, optimisation, and system transformation.
Finance & Accounting
Qualified professionals handling accounting, reporting, and financial operations.
Microsoft Dynamics
Consultants across Dynamics 365 and Power Platform for scalable business systems.
UX & UI Design
Crafting visually stunning, user-focused designs that align strategy with seamless interactions, turning ideas into products users love.
QA & Automation
Quality engineers focused on test automation, performance testing, and release confidence.
Full-stack development
End-to-end developers delivering scalable, secure web and application solutions.
Cloud & DevOps
Experts in cloud infrastructure, CI/CD pipelines, automation, and platform reliability.
Mobile Development
iOS, Android, and cross-platform devs building high-performance mobile applications.
QA & Automation
Quality engineers focused on test automation, performance testing, and release confidence.
AI & ML
Specialists in data science, predictive models, intelligent automation, and applied AI solutions.
Salesforce
Certified Salesforce professionals for CRM customisation, integrations, and workflow automation.
SAP
Enterprise SAP specialists supporting implementation, optimisation, and system transformation.
Microsoft Dynamics
Consultants across Dynamics 365 and Power Platform for scalable business systems.
UX & UI Design
Crafting visually stunning, user-focused designs that align strategy with seamless interactions, turning ideas into products users love.
Project & Product Management
Experienced project managers and product owners ensuring timely delivery, agile workflows, and cross-team alignment.
Business Analysts & Strategy
Professionals helping define requirements, optimise workflows, and shape product strategy.
Marketing & Sales
Specialists supporting demand generation, digital marketing, and revenue growth.
Finance & Accounting
Qualified professionals handling accounting, reporting, and financial operations.
Administrative Support
Back-office operations including office management and executive assistance.
Help Desk & Customer Support
Specialists providing technical support and customer success services.
Our global talent is strategically sourced from 🇱🇰 Sri Lanka, 🇻🇳 Vietnam, 🇵🇭 Philippines, and 🇮🇳 India.
